Resume

I make use of my extensive experience and knowledge of digital content and experience management solutions to help our digitally maturing clients transform their ecosystems.

• Extending Adobe Experience Manager functionality via GraphQL APIs and persisted queries
• Supporting 4 separate teams on AEM implementation to improve digital content lifecycle
• Training content authors across multiple teams on how to publish content in AEM

• Designed, rationalized, implemented and deliver over 900+ Adobe Designer forms on the Adobe Experience Manager Platform
• Strengthened stakeholder confidence by reviewing requirements and clarifying expectations
• Created automated unit testing tool that reduced development time time by 25%
• Received 100% satisfaction feedback from clients through effective communication skills and attention to detail. To paraphrase, “You always understand the heart of the requirements and not just what’s on paper”.
• Created a Sprint estimation tool in Excel that reduced missed deadlines by over 90% and improved client’s impression

• Sole tester for Windows Enterprise image updates before company-wide rollout to over 100,000 systems
• Conducted weekly testing on over 20 different retail systems including self-checkouts, gas pumps, network-attached scales, tills etc.
• Managed and updated manual test cases and relevant documentation for all the aforementioned.

• Awarded in 2019 for highest sales in the Nova Scotia region after only 3 months with the company.
• Achieved 99% customer satisfaction through excellent product knowledge and communication.
• Promoted to Bell Home Services ambassador after exceeding sales expectations (peak of over 300%)
• Reduced churn and improved closing rates by at least 10% by developing customer survey exercises regarding products, services and customer satisfaction.

• Managed clients and client expectations through clear, frequent communication
• Planned and implemented web solutions for small businesses in Nova Scotia
• Provided custom solutions including automated system backups and email archiving systems

• Designed, developed, and delivered a custom e-commerce-style donation page for the “Roll Out the Barel” non-profit written in vanilla JavaScript.
• Developed Drupal 8 sites using Panels modules and Bootstrap 3 theme.
• Resolved security breaches to websites by restoring backups and investigating vulnerabilities

• Assisted in supporting over 5000 students, faculty, and staff through trainings and onboardings
• Supported major projects including Windows 10 upgrade, transition between ticketing systems (Footprints to Team Dynamix), migrating from Blackboard to Brightspace, Ricoh to Konica printers and the Office365 deployment.